Refund Policy
Last updated August 12, 2026
Every song is made to order, so our policy is revision-first: if something is off, we fix it. If we cannot make it right, we refund you.
1. Before production
You can cancel for a full refund before production starts. Once production is underway, cancellation is unavailable, but the quality guarantee still applies.
2. Our quality guarantee
Report a material quality issue—such as facts that conflict with your brief, the wrong selected genre, or audio defects—within 14 days of delivery. We first use included revisions to fix it at no cost. If we still cannot deliver a usable song, we issue a full refund.
3. What is not covered
Subjective taste alone is handled through revision credits and does not automatically qualify for a refund. Incorrect customer-provided details and requests made more than 14 days after delivery are generally not covered. We review edge cases individually.
4. Non-delivery
If we do not deliver the song, we issue a full refund. If we miss a paid rush deadline, we refund the rush fee.
5. How to request a refund
Email hello@memoriestomelody.com with your order number and a short description. We aim to respond within two business days. Approved refunds return to the original payment method and normally appear within 5–10 business days.